Renting a car in Dubai unlocks incredible freedom, but hidden charges and fine print can quickly turn convenience into frustration. To help you steer clear of surprises, here’s a must-ask checklist when booking with Al Rafaheia Rent A Car, one of Dubai’s transparent and trusted providers .
1. What Insurance Coverage Is Included—and What Costs Extra?
Al Rafaheia includes basic third-party insurance in all rentals . But that often leaves you liable for high deductibles.
❓ Key questions to ask:
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What is the excess (deductible) amount?
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Is Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW) offered?
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Does the policy cover windshields, tires, undercarriage, theft, or vandalism?
💡 Note: Many credit cards or standalone insurance policies offer primary rental protection—decline add-ons if you’re covered .
2. Are All Taxes and Fees Included in the Quoted Rate?
Al Rafaheia provides transparent pricing upfront , but always verify these are reflected:
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Base rental daily rate
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5% VAT
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Airport or city delivery fees
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Optional extras: insurance, GPS, child seats
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Toll enforcement admin fees
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Admin or processing charges
❓ Ask: “Is this my final total, including all fees?”
3. What’s the Security Deposit, and When’s It Refunded?
Most rentals require a refundable security deposit between AED 1,000–5,000, depending on vehicle type .
❓ Clarify:
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Exact deposit amount for your vehicle
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Required payment method (credit vs debit card)
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Refund timeline (typically 15–30 days post-return)
🔍 Check your credit card statement afterward to ensure a smooth refund process.
4. What Is the Fuel Policy?
Al Rafaheia uses the full-to-full fuel policy—return as received to avoid expensive refueling fees . Some competitors add 25–50% surcharges for convenience .
❓ Ask: “What’s the fuel level when I pick up the car, and what fees apply if I return underfilled?”
5. Is Mileage Included, or Am I Charged Extra?
Standard rentals allow around 250 km/day, with extra charges usually between 0.5–1 AED/km .
❓ Ask: “What is the daily mileage limit, and what’s the per-km fee if exceeded?”
Already planning long trips? Request an unlimited mileage plan.
6. How Are Salik Toll Charges Managed?
Dubai uses the Salik toll system, charging about 4–6 AED per crossing .
Some companies tack on a daily Salik admin fee.
❓ Clarify:
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Is Salik linked to car plate?
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Are extra administrative fees added per toll crossing?
7. Who Can Drive the Vehicle? Extra-Driver Fees?
Al Rafaheia typically allows one main driver, with optional paid extras for additional drivers (15–40 AED/day) .
❓ Ask: “What documentation is needed for an extra driver, and what’s the fee?”
Traveling with younger drivers? Ask about young-driver surcharges (<21 or 25 years old).
8. What Fees Apply for Pickup and Drop-Off Locations?
Al Rafaheia offers free delivery in Dubai for minimum 3-day rentals and airport pick-up by request .
❓ Make sure to ask:
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Are there extra charges for airport pick-up/drop-off?
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Do pick-ups in other emirates (Abu Dhabi, Sharjah, Fujairah) incur a fee?
9. Are Late Returns or No-Shows Charged?
Most rental contracts charge extra if you’re late—sometimes an entire day’s rate—after a short grace period .
❓ Ask: “What is the grace period and the late-drop penalty? Can I prepay for additional time?”
10. Any Admin Fees for Traffic Fines or Cleaning?
Unexpected charges like traffic fines, admin fees (e.g., 50 AED per fine), or excessive cleaning (100–500 AED) can add up .
❓ Transparency tip: Ask who’s responsible for monitoring and paying fines—yourself or Al Rafaheia.
11. Is the Vehicle Inspected, and Should I Document Existing Damage?
Always inspect your vehicle with a company staffer before driving away—record any scratches or dents with photos or video to avoid disputes .
❓ Pro tip: Ask, “Can I confirm documented damage is acknowledged so I’m not held liable later?”
12. What Happens If the Car Breaks Down?
Reliable companies like Al Rafaheia include 24/7 roadside assistance .
❓ Ensure you ask:
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“What’s the 24-hour contact number?”
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“Is a replacement vehicle provided for serious breakdowns?”
Why Al Rafaheia Stands Out
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Transparent pricing, no hidden fees, and clear terms
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Flexible pick-up options: airport, hotel, Dubai city delivery
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Competitive rates across all vehicle types: economy, SUV, luxury, sports, electric
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24/7 support and roadside assistance ensure peace of mind
Final Takeaway
Becoming a well-informed renter is the key to a smooth, stress-free driving experience in Dubai. By asking these 12 critical questions, especially with Al Rafaheia—known for fairness and transparency—you’ll avoid surprise charges, understand your full financial responsibilities, and focus on enjoying your ride in the Emirate.
Ready to Book?
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Visit Al Rafaheia Rent A Car’s website or call them
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Ask about insurance, deposit, fuel, mileage, Salik, drivers, and fees
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Confirm transparent pricing in writing
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Conduct a vehicle check and document existing damage
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Enjoy your trip—and drive smart!
Why rent a car in Dubai with Al Rafaheia?
Al Rafaheia makes renting a car in Dubai genuinely simple. There is no deposit frozen on your card, no rental desk to queue at, and no hidden fees added at pickup — the price you agree is the price you pay. We deliver a clean, serviced, fully insured car straight to your hotel, home, office or the airport anywhere in Dubai, and collect it just as easily when you are done. Whether you need an economy car for a few days, an SUV for a family trip, or a luxury car for a special occasion, a real person answers fast on WhatsApp and gets you on the road. That combination of no deposit, free delivery and transparent pricing is why so many tourists and residents rent with us again and again.
Related guides
- Rent a car in Dubai
- Car rental insurance in Dubai
- Car rental deposit in Dubai
- Rent a Car in Dubai (2026)
Frequently Asked Questions
What should I ask before renting a car in Dubai?
Ask about insurance and excess, whether a deposit is held, the fuel policy and any hidden fees.
What does the insurance cover?
Comprehensive cover is included — check the excess that would apply in case of damage.
Is a deposit required?
Not with Al Rafaheia — we offer no-deposit rental.
Are there hidden fees?
No — the agreed price is what you pay.
Ready to drive? Message Al Rafaheia on WhatsApp to rent a car in Dubai with no deposit and free delivery.
